What Can Social Media Do for my B2B Company?
Leaving a comprehensive social media strategy out of your marketing efforts is a big mistake for B2B businesses. In today’s digital world, the sales process is shifting online for the majority of industries, with one study finding that “most customers are 57 percent through the buying process before the first meeting with a company representative.” The same study found also found that “61 percent of all B2B transactions now start online. And 58 percent use social media as a research channel.”
Consumers across all industries are becoming less responsive to cold-outreach and more independent in their research on companies they might do business with, and products they might purchase. Social media channels like LinkedIn and Facebook, and social media service providers like Buzzly Media offer B2B companies many valuable ways to reach customers online.
Social media virtually eliminates the learning curve and gives your customers an almost immediate idea about your brand and your brand’s values before they even make contact with a sales person. This is valuable in the sales cycle because customers who have some interest in your brand (but not enough to convert) may be searching for your company online to learn more before they commit. Social media will offer them softer, more relatable content to ease them into your company culture and let know what to expect when they do decide to reach out.
Social media is one of the best tools available to strengthen your brand’s status as a thought leader in your industry. By connecting with influencers, posting timely industry news updates and weighing in on relevant issues, your brand’s credibility will rise dramatically over time. Brand-building, however, is just one element of a social media campaign and should reflect that customers like to see educational content that is more informational than it is brand / sales-centric.This builds trust and will help them remember your company when they are ready to make a purchase.
You would also be strongly advised to consider social media marketing if you are trying to drive valuable traffic to your website and landing pages. Buzzly Media clients have had great success in generating leads through the careful development of laser-focused landing pages. It’s a great way for someone to engage with your brand without committing much time. The easier you make it for people to hop in your sales funnel, the more leads you’ll have overall.
Social media will also help your website’s ranking by increasing the number of sites linking in, otherwise known as “backlinks.” These tell search engines that your website must have valuable information on it if others are spending time putting your links in their content, and it’s great for boosting search engine optimization. Remember, “94 percent of business buyers do some form of online research” when looking over their options.
And finally, the best part of social media is that it’s social! Having digital presences for your brand and its executives will allow you to connect with valuable industry contacts and start building relationships online. We know that “more than 90 percent of decision makers never respond to cold outreach.” A great way to move right past the cold outreach part of the sales cycle is to network online and give your potential customers a face to your brand. This will make you and your company seem more familiar when the time comes to sell.
The most important thing about establishing a digital presence for your brand is having the right information available to people at the right time. You never know how or when customers are searching. If it’s on Google (
which is quite likely), then you want to make sure you are ranking high for generic industry keywords and have the social media profiles to back it up. If it’s late at night (or in a different timezone) when a potential customer can’t make contact with a human salesperson, you want them to get that same personalized experience through your social media.
A comprehensive social media strategy is the way to take your B2B business to the next level in today’s digital world. When you decide it’s time for a thoughtful and effective dive into social media marketing, let the fabulous people at Buzzly Media know! We’re always ready to help and will respond to your request with surprising speed.
Already have a social media presence and want help to improve it? Sign up for a free audit with Buzzly Media on our site and our experts will deliver their recommendations.
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